Privacy Policy

K9 Mold Scouts LLC ("K9 Mold Scouts LLC," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, schedule an inspection, communicate with us, or use our services.

By using our website or services, you acknowledge that you have read and understand this Privacy Policy.

Information We Collect

Personal information

• Full name
• Property address
• Billing address (if different)
• Email address
• Telephone number
• Preferred contact method
• Inspection scheduling information
• Property type and occupancy status
• Information you provide regarding moisture concerns, water damage, odors, visible mold, health concerns, pets, or other inspection-related information

Property information

• Property size
• Year built
• Areas of concern
• Previous water damage
• Previous remediation history
• HVAC information
• Crawlspace, attic, basement, or other structural information
• Photos taken during the inspection
• Inspection notes
• Inspection reports

Payment information

If you purchase our services, payment information is processed by our third-party payment processor. K9 Mold Scouts LLC does not store complete credit card numbers on our servers.

Website information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• Referral website
• Cookies and analytics information

How We Use Your Information

We use your information to:

• Schedule inspections
• Confirm appointments
• Provide inspection services
• Generate inspection reports
• Respond to questions
• Process payments
• Communicate before and after inspections
• Improve our services
• Maintain business records
• Comply with legal obligations
• Protect against fraud or misuse

We may also use your information to send service reminders, follow-up communications, maintenance recommendations, educational content, and occasional promotional offers. You may opt out of marketing communications at any time.

Photos, Videos, and Inspection Records

During an inspection, we may photograph or document conditions within the property to support our inspection findings. These photos and inspection records become part of the inspection file and may be retained for documentation, quality assurance, insurance purposes, legal compliance, and future customer support.

We will never intentionally publish identifiable photos of your home without your permission unless required by law.

Cookies and Analytics

Our website may use cookies and similar technologies to improve website functionality and understand visitor behavior. These technologies may collect:

• Website usage information
• Device information
• Session information
• Anonymous analytics data

You may disable cookies through your browser settings, although doing so may affect website functionality.

Sharing Information

We do not sell your personal information. We may share information only with:

• Payment processors
• Scheduling software providers
• Website hosting providers
• Cloud storage providers
• Email service providers
• Professional advisors (attorneys, accountants, insurers)
• Government agencies when required by law

All third-party providers receive only the information necessary to perform services on our behalf.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. While no method of electronic storage or internet transmission is completely secure, we take reasonable steps to protect the information entrusted to us.

Data Retention

We retain customer records, inspection reports, photographs, communications, invoices, and related documents for as long as reasonably necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce agreements
• Maintain business records

Records may be retained even after services have been completed.

Your Privacy Rights

Depending on your state of residence, you may have rights to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request information regarding how your information is used
• Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

Children's Privacy

Our services are intended for adults purchasing property inspection services. We do not knowingly collect personal information from children under the age of 13.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Business Transfers

If K9 Mold Scouts LLC is sold, merged, reorganized, or transfers substantially all of its assets, customer information may be transferred as part of that transaction, subject to applicable law.

Legal Disclosures

We may disclose personal information when we believe disclosure is necessary to:

• Comply with applicable law
• Respond to legal process
• Protect our rights or property
• Protect the safety of our customers or others
• Prevent fraud or unlawful activity

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective immediately upon posting the revised Privacy Policy on our website. Continued use of our services constitutes acceptance of the revised policy.

Contact

If you have questions about this Privacy Policy or our privacy practices, please contact:

K9 Mold Scouts LLC — Santa Clara, Utah
Email: k9moldscouts@gmail.com
Phone: (435) 668-9973